Shipping policy
At The True Supplements, we aim to make sure your order reaches you safely, quickly, and in excellent condition. Please review the following shipping information before placing your order.
1. Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you may receive a confirmation message containing your tracking information, where available.
2. Delivery Time
Estimated delivery times may vary depending on your location and courier service.
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
- Remote Areas: Delivery may take additional time
Please note that delivery times are estimates and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges will be displayed at checkout before you complete your purchase.
From time to time, The True Supplements may offer free shipping promotions or special delivery offers.
4. Order Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
You can use the provided tracking information to check the status of your shipment.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply for re-shipping.
6. Delayed Deliveries
Although we work with reliable delivery partners, unexpected delays can sometimes occur.
If your order is delayed, please contact our customer support team and we will do our best to assist you.
7. Damaged or Missing Orders
If your package arrives damaged, opened, or appears to have been tampered with, please contact us as soon as possible.
For missing orders, please contact us with your order number and relevant details so we can investigate the issue with the delivery provider.
8. Cash on Delivery
If Cash on Delivery (COD) is available on our website, customers may pay for their order when it is delivered.
COD availability may depend on your location and order value.
9. International Shipping
Currently, The True Supplements [does/does not] offer international shipping.
If international shipping is available, additional shipping charges, customs duties, taxes, or import fees may apply depending on the destination country.
10. Contact Us
If you have any questions about your shipment or delivery, please contact us:
The True Supplements
Email: thetruesupplements@gmail.com